General Regulation Policy

• WARRANTY POLICY

During use, if there are any problems or errors not caused by the user. Customers can directly contact the company’s customer care center or its warranty center for warranty assistance.
Product warranty includes: Overcoming damage, problems caused by manufacturer’s fault.
Warranty Policy
– The product is warranted for free if the product has a warranty period calculated from the date of delivery.
– The warranty period is stated on the Warranty Card and in accordance with the manufacturer’s regulations for all technical problems of the product.
– There is a valid warranty card and warranty stamp of the company or the manufacturer on the product.
Cases not covered by the warranty:
– The product has expired the warranty stated on the coupon or lost the Warranty Card.
– The warranty seal is torn, broken, over-glued or modified or erased.
– Warranty card does not specify the Serial number and date of purchase of the products.
– The product shows signs of damage due to rats or insects.
Warranty and maintenance location
– If the contract, handover minutes, warranty card do not state the agreement at the signed customer address, all products are warranted at the manufacturer’s warranty center. Company staff will guide customers to the company or on behalf of customers bring the product to the manufacturer’s warranty center to guarantee the product for customers.

Note:
Warranty does not include shipping and handling costs.

• Return Policy – Refund
  Cases of exchange – refund
  – The product is defective due to the manufacturer and cannot be operated.
  – Goods are damaged due to the process of transporting goods to customers of the company.
  – The delivered goods do not match the model and type that the customer has ordered.
  – Delivery is missing.
  If you find the above cases, please do not receive the goods and ask our delivery staff to confirm the status of the goods on the spot and request a return. Otherwise, the customer must immediately report the defective goods to us within 24 hours of receiving the goods to receive support for renewal, after 24 hours we will not support to resolve because the customer has agreed with the default. product is delivered.
  General terms and conditions of return and exchange:
  – “One to one exchange” for products sold within 07 days if there is a problem.
  – Full stamps, invoices, no scratches, dents, external damage, broken ..
  – Time to exchange goods does not exceed 3 days from the date of receipt of goods (based on the purchase invoice or receipt signed by the delivery party).
  – There are full accompanying documents such as receipts, invoices, delivery notes, warranty cards, catalogs…
  – However, for some products we will not apply the same return and exchange conditions as above, in During the sales consultation process, we will give specific advice on the term as well as the form of return for each product for customers to refer to when there is a need to buy that product.
  Refund fee: The refund fee will be fully borne by the company if the fault is on the company.
  Refund form: Will renew products for customers, in case there are no products or goods in stock, the company commits to refund 100% of the fees that customers have paid to us through the following forms: : cash at the company or transfer to customers

• PAYMENT POLICY

Customers who buy goods at the company can choose the following payment methods:

• Pay directly at the showroom.
• Payment via bank transfer:
  – We will send you specific information about the transfer account number to your email for confirmation.
  – Transfer content: Product information – Phone number – Quantity
  – After the transfer, please notify us again so that we can check and confirm again for you
  – Pay when the staff comes to deliver the goods: Is the easiest way to pay, especially when you are not used to paying online.
• You choose a payment method when the staff comes to deliver the goods, please specify the money transfer content such as: Company name, phone number of the money transferer and the name of the product you have selected.
• After successful transaction, please email or call to notify the company for convenience in checking.

• SHIPPING AND DELIVERY POLICY
  – We can ship internationally.
  – Shipping fee will be calculated according to the value of your order
  – If you are far away from the company or in other locations, we will deliver the goods to the shipping unit. International delivery time depends on distance and local regulations.
  – In case you buy goods during the holidays, Tet or meet some objective conditions such as damaged vehicles, bad weather, natural disasters, etc. The company will negotiate with you about the delivery time. To ensure the progress and quality of the goods.
  – For bulk orders, the company will directly discuss with you so that you always feel secure when choosing to buy.

• SHOPPING GUIDE

– You can choose one of two ways:
The first way: Calling the hotline number of the company’s staff will advise and support customers with all information about products and services..
The second way: Order through the website:
Step 1: Click the “buy” button to add the product to the cart after choosing the product you want to buy
Step 2: After choosing the product to order, fill in the information as required by us: size, color, quantity ….
Step 3: Click the “Send” button
– Your order has been completed and shipped to us. We will process and get back to you to execute the transaction.