Return Policy

Refund cases

• The product is defective due to the manufacturer and cannot be operated.
  – Goods are damaged due to the process of transporting goods to customers of the company
  – The delivered goods are not the right model and type that the customer has ordered
  – Missing delivery If you find the above cases, please do not receive the goods and ask our delivery staff to confirm the status of the goods on the spot and request a return. Otherwise, the customer must immediately report the defective goods to us within 24 hours of receiving the goods to receive support for renewal, after 24 hours we will not support to resolve because the customer has agreed with the default product is delivered.

General terms and conditions of return and exchange:
– “One to one exchange” for products sold within 07 days if there is a problem.

• Full stamps, invoices, no scratches, dents, external damage, broken ..
• Time to exchange goods does not exceed 3 days from the date of receipt of goods (based on the purchase invoice or receipt signed by the delivery party).
  – There are full accompanying documents such as receipts, invoices, delivery notes, warranty cards, catalogs… However, for some products we will not apply the same return and exchange conditions as above, in During the sales consultation process, we will give specific advice on the term as well as the form of return for each product for customers to refer to when there is a need to buy that product.
  Refund fee: the refund fee will be fully borne by the company if the fault is on the company. Refund form: Will renew products for customers, in case there are no products or goods in stock, the company commits to refund 100% of the fees that customers have paid to us through the following forms: : cash at the company or transfer to customers